1. Introduction

Welcome to Pakhu Cabs and Transportation Solutions. We strive to provide the best services to our customers. This Cancellation and Refund Policy outlines the terms and conditions for cancellations and refunds for our services.

2. Cancellation Policy

2.1. Cancellation by Customer
-Advance Bookings: Cancellations made more than 24 hours before the scheduled pickup time are eligible for a full refund.
– Same-Day Bookings: Cancellations made less than 24 hours before the scheduled pickup time will incur a cancellation fee of 50% of the fare.
– Immediate Bookings: Cancellations made within 1 hour of booking will not be eligible for any refund.

2.2. Cancellation by Pakhu Cabs
– In the event of cancellation by Pakhu Cabs due to unforeseen circumstances (e.g., vehicle breakdown, driver unavailability), customers will be notified as soon as possible and will receive a full refund or the option to rebook at no extra charge.

3. Refund Policy

3.1. Eligibility for Refund
– Refunds are applicable under the following conditions:
– If the service was cancelled by Pakhu Cabs.
– If the service was cancelled by the customer within the allowed time frame as specified in the cancellation policy.
– If the driver failed to arrive at the scheduled pickup location within 30 minutes of the scheduled time without prior notice.

3.2. Non-Eligibility for Refund
– Refunds will not be issued under the following conditions:
– If the cancellation was made by the customer within 24 hours of the scheduled pickup time (except for immediate bookings as specified).
– If the customer was not present at the pickup location and did not respond to the driver’s attempts to contact them.
– If the service was utilized in part or full.

3.3. Refund Process
– To request a refund, please contact our customer service team at [Customer Service Email/Phone Number] with your booking details.
– All refund requests will be processed within 7-10 business days from the date of the request.
– Refunds will be credited back to the original mode of payment used during the booking.

4. Contact Us

If you have any questions or concerns regarding our Cancellation and Refund Policy, please contact us at:

Pakhu Cabs and Transportation Solutions
Pakhu Travel Service, Near Basanti Mata Mandir, Bengali Camp, Mul Road, Chandrapur, Maharashtra – 442401.
+91 7588998106
+91 9404339103
pakhutravelservices@gmail.com
sarkarprosanjeet08@gmail.com

5. Changes to this Policy
Pakhu Cabs and Transportation Solutions reserves the right to modify this Cancellation and Refund Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our cancellation and refund practices.